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Questions and Answers

How can I find out how much my insurance will pay?

Insurance companies typically will not tell us how much they will pay until an actual claim is submitted. However, if you request, we will submit a preauthorization request prior to beginning treatment. Your insurance company may provide an estimate of payment even though it is not a guarantee of payment.

Many companies will take four to six weeks to respond. Insurance companies have their own fee schedules that they call “reasonable and customary fees”. The “reasonable and customary” fee schedules of insurance companies rarely match the actual fee schedules of doctors in a local area. Therefore, when your insurance company says that they will pay 100%, it is based on their fee, not the doctor’s and you may be responsible for a portion of the fee.

Since I have insurance, what portion do I need to pay and when do I need to pay it?

We ask that you bring your portion of the payment for the services rendered at each visit, the office will bill your insurance for their estimated portion.

What if my insurance provider does not pay the portion that was predicted?

Although we will make every effort to collect from your insurance provider, on occasion after the insurance pays their estimated portion there may be a small balance that is your responsibility. In these instances you will receive a statement in the mail. We encourage our patients to call if they have any questions or concerns, the staff will gladly explain.

I do not have enough money. What can I do?

For patients without insurance we have third party financing available for those who qualify. The process is simple and confidential. Our patients are notified directly by the finance company within 15 minutes after making a toll free call.

What forms of payment do you accept?

We accept cash, checks, Visa, MasterCard and Debit Card.

What if I need to reschedule or cancel my appointments?

If you cancel or reschedule with at least 24 hours prior notice, there will be no charge. However, if you do not give 24-hour notice, there will be $50.00 per hour fee assessed.